Asked often, answered straight

Our whole card is published: a 2-mover crew and truck runs $250 an hour, the 3-mover crew $350, and the 4-mover crew with 2 trucks $500. The total is the rate times the honest number of hours your move takes, and the rates page explains what drives those hours. Nobody has to ring us to find the real number.

Not sight unseen, and we would be wary of anyone who does. A fixed total quoted off one address either pads the price to cover surprises or falls apart on the day. What we give you instead is the crew, the published rate and an hours range with the reasons attached, so you can see exactly what would move the number.

The 2-mover crew at $250 an hour is the small-move rate, and a genuinely small move simply takes fewer hours. A studio across the suburb can be done inside a couple of hours if the access at both ends is kind. See small moves.

It depends on both doors, not just the bedroom count. Unit moves usually run the 2-mover crew because the lift sets the pace. A 2 to 3 bedroom house runs 3 movers. Big homes and offices earn 4 movers and 2 trucks so two carry paths run at once. The Two Doors Check reads your answers and lands on the crew that usually fits, and we confirm it when we call back.

Tell us about the item on the form: what it is, which floor it is on, and what the stairs or lift look like. Heavy single items are a planning question first, and we answer it honestly, including the rare occasions the honest answer is a specialist.

Yes, as an add-on to any move at the same hourly rates: usually a visit the day before to box kitchens, wardrobes and the fragile shelf. Note it on the form or ask when we ring back.

Every week. Half our patch is ridge streets where the driveway is the job. Stairs and carries are not a surcharge, they are honest minutes on an hourly rate, and we plan the path before the day so the minutes stay lean. See house moves.

Book the lift with your building manager for a morning window if you can, and tell us the window on the form. We arrive inside it and feed the lift continuously so the booked hour is never idle. The apartment guide walks through the whole sequence.

There is almost always somewhere; the question is how far it is from your door. We work that out with you before the day: the loading bay, the driveway, or the nearest legal kerb plus a trolley run. Distance from door to truck is one of the honest drivers of hours, so we plan it rather than discover it.

Ends of months and the turn of school terms fill first, because leases and settlements cluster there. If your dates are locked, send them through as soon as you have them and we plan around them. Mid-week and mid-month moves have the most room.

A person who plans the runs calls you back, usually the same business day, with your details in front of them. You get the crew, the rate off the published card and an honest hours range. Nothing is booked until you say so. The enquiry page spells out the whole sequence.

There is not one on the site, and that is deliberate: the person answering a phone mid-carry gives worse answers than the person ringing you back between runs with your move in writing. The form takes two minutes, and the callback is a real conversation about your actual doors, not a hold queue.